Happy to Help

Facebook has become integral part of our lives. Millions of users are benefitted by the Social Media for speaking with friends, sharing pictures, running advertising campaigns, event promotions etc. When a user encounter a problem such as Disabled Accounts, Hacked Account, Claiming a Business Page etc, the help is only availble through a myraid of forms and procedures. We offer you phone support service where a trained expert will guide you through the right steps to follow in order to resolve your problems.

Now you can call for Sovereign Assisted Support for all your issues related to Facebook. Talk to us and find out on how to gain access to account, claim a business page, memorialize Facebook account.

Services are provided by an independent trained technicians and all material evidence is then sent to Facebook Inc. for review and compliance. This service only provides assistance and Facebook will then contact customer directly after reviewing issues.

Due to costs associated with toll free calling, personnel and support, there is a small service charge which is applicable. Facebook provides unassited support (official facebook support) without charge which may be accessed on facebook.com/help.

Team

About Us

Features

Measure Stuff

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Buy Things

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Write Things Down

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Check Stats

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Get Stuff Done

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Help & Support

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Screenshots

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Updates

Version 1.0.2

Released on March 13th, 2012
  • New Full iOS 5.1 compatibility
  • Fix Push notifications update & fixes
  • New Added dashboard refresh button
  • fix Various UI enhancements

Version 1.0.1

Released on January 10th, 2012
  • New Full iOS 5 compatibility
  • Fix Push notifications update & fixes
  • New Added dashboard refresh button
  • fix Various UI enhancements

Version 1.0

Released on January 1st, 2012
  • New Initial release for iOS and Android

Privacy Policy

  • Privacy Policy
    This privacy policy sets out how "Mint Smart (Mauritius) Limited" uses and protects any information that you give Mint Smart (Mauritius) Limited when you use this website Mint Smart (Mauritius) Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement Mint Smart (Mauritius) Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 January 2012.

What we collect 
We may collect the following information:
    • name and job title
    • contact information including email address
    • demographic information such as postcode,
    • other information relevant to customer surveys and/or offers

    What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We do not send any promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
    • We may use the information to customise the website according to your interests.
    • We do not share any information with any third party
    • We will never sell your information.
    Security 

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
    How we use cookies 

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.




  • Links to other websites

    Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
    

Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:
    • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

    • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at accounts@mint-smart.com

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to accounts@mint-smart.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contact

Call us on +1 877 777 7889. Toll free for USA Customers.

Other customers may be charged. The service is operated by Mint Smart (Mauritius) Limited and the support centre is located in Mauritius.

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Things You Should Know About Us and About the Service

  • Q. Are you Facebook?

    No. We are Mint Smart (Mauritius) Limited, an independent support Company, providing support to Facebook customers. Each of our Service Technicians are trained to provide you support for Facebook

    The services are provided by us as an unaffiliated independent support Company, based on the guidelines issued by Facebook.

  • Q. Our Value Addition

    We understand guidelines and procedures, and thus we help you in availing quickest, fastest support and problem resolution. Facebook is not just part of our everyday lives, it is slowly changing the way Internet Audience Communicates. With millions and billions of users across the world, it is essential that the Facebook is run like a Democratic Nation governed by a Constitution. In Facebook world this Constitution is Statement of Rights and Responsibilities, or Terms of Use along with list of other policies. Facebook has no direct phone support and support is provided through myriad of Forms that needs to be submitted to Facebook. Considering the Bulk of Support requests, it is extremely critical that the procedure is followed correctly and accurate representation is made to ensure that your support request/appeal is not rejected and you do not go back to the end of the queue. In a real world when you face any problem with Law/ Regulation, you go to an expert (Lawyer) who based on his knowledge of the same provides you with best possible solution and represents you in the matter – This is exactly what we do. We will contact Facebook through the guidelines issued for facebook support on your behalf, or train you on how to do so, or both. We respect your decision to avail our services, or not to; however you should remember Facebook has no direct phone support, and please do not fall for false claims of other who may advise you so Getting emotional is not part of the solution, but will accentuate the problem. Your issue can be resolved if correct diagnosis is made, and based on the same, correct solution is prescribed The fees we charge you is for our knowledge and providing you assisted human support on a Toll Free line. We only charge when after our free Diagnosis, we are sure that the support would be successful. Our belief has an underlining understanding that you have not violated any of the rule/regulation because of which you have been kicked out of Facebook (Or as we say, you are in Facebook Prison)

  • Q. Do You Collect Credit Card Information

    No We Do Not. We are a PCI Compliant organization and we do not collect any information about your credit/debit card including number, type, cvv code etc. We accept only MasterCard, Visa and Amercian Express. We work on 3D Secure payment gateway issued directly from our bank, The Mauritius Commercial Bank. Infact, we are one of the few Independent Technical Support Companies who have been provided with a direct Payment Gateway by cards issuers.

    If you decide to choose our services, you will receive a payment link from the integrated payment system of the bank. The secured system will then allow you to make a payment directly to the Acquirer Bank and once payment is made, a substitute draft/receipt will be sent to you as well as to us by the Bank. However, you will need to know your secure code to transact with us, as we do not accept payments without 3D Secure for protection of our customers as well as our business.

  • Q. How does it work?

    When you call us, your call would be answered by a trained service representative. The Service Representative shall provide you with his or her name. You will need to clearly and patiently describe your problem. Once the problem is understood, the representative will attempt to provide assistance based on guidelines as provided to us by Facebook. In an event the issue/problem is due to issues with your PC/Laptop/Phone, the service representative shall seek your permission to resolve the issue using Remote Connection App

  • Q. Is it paid service?

    The number you call upon is Toll Free. The Representative will complete full diagnostic FREE OF COST.

    A small service fee is applicable if you seek assisted support after the Diagnostic. No service fee is applicable if you choose unassited support, wherein our technician will redirect you to support guidelines of Facebook. Service fee varies in terms of complexity of support and time, however maximum pricing is mentioned below.

    Monthly

    $30 

    Six Month

    $120

    Annual

    $200

  • Q.What if my problem is not resolved?

    Assistance is provided based on guidelines of Facebook. All services are goverened by Refund Policy

    Term and Termination/ Refunds and Cancellation. Other than Subscription Based Support Services, which are defined by the term as per your order or Absent early termination for the reasons stated herein, this Service Agreement shall have a term of 24 hours from the commencement date, date of order or date of payment, which ever comes first when purchased directly though an Phone-support.us call center. If a customer is not satisfied with the services, a full refund of the annual fee may be requested within the first three (3) days after the Commencement Date so long as the customer has not already used the Support Services. The Customer has a right to request for an early interruption of the order by giving written notice to Phone-support.us sent via electronic mail to refunds@techiewe.com if, (i) Phone-support.us fails to provide the service as described in the order, (ii) Phone-support.us fails to respond to support request call within three (3) days from date of request as sent by customer via email to support@techiewe.com, (iii) Customer is not satisfied with the services provided by Phone-support.us and requests for the cancellation or refund prior to completion of support incident communicated to the customer via trouble ticket status as sent on customers registered email address. Phone-support.us shall process all refunds and cancellation requests within three (3) days from receipt of request and shall not be responsible for delay in transfer of funds (if any) due to time taken by banking system/ credit cards companies etc. Phone-support.us shall also reserve a right to deduct the charge for the services already provided to the customers. If these services are provided as part of subscription services, on cancellation, Phone-support.us will charge and deduct them at the "On Spot" or "Per Incident" rate or at a standard incident/issue/solution/service rate of USD 40 per incident/issue/support/solution/service. "Assistance Service" or "Assistance" is subject to our Refunds and Cancellation policy only in an event we fail to provide the Services to the customer, but not, if the third party fails to act on the request of the customer or request submitted on behalf of the customer or if third party rejects the requests of the customer or request submitted on behalf of the customer. Notwithstanding anything to the contrary herein, these Support Terms may be terminated by Phone-support.us for failure of Customer to pay Phone-support.us the Annual Support Fee if such failure to pay continues for seven (7) days after Phone-support.us gives Customer written/email notice of such failure. Phone-support.us may also terminate these Support Terms if Customer materially breaches the terms of these Support Terms and fails to cure such breach within three (3) days of notice thereof, except that a material breach of any license granted to Customer in the terms of use or end user license agreement applicable to the Software End User Licensing Agreement shall be grounds for immediate termination. Customer acknowledges that Phone-support.us has the right to discontinue Support Services for any Software, at any time in its sole discretion, provided that Phone-support.us agrees not to discontinue the Support Services all together during the current annual term of this Service Agreement, subject to the termination provisions herein. Phone-support.us reserves the right to alter these Support Services from time to time, using reasonable discretion but in no event shall such alterations result in (i) diminished support from the level of support set forth herein; (ii) materially diminished obligations for Phone-support.us; (iii) materially diminished rights of Customer, or (iv) higher Annual Support Fees during the then-current term. Phone-support.us shall provide Customer with thirty (30) days prior written notice of any permitted material changes to these Support Services contemplated herein.

 

  • Q.Where can I read terms and conditions.

    This Agreement is between MSML Trading as PHONE-SUPPORT.US and Customer ordering the Support Services ("Services"). Customer hereby agrees that the following terms and conditions shall govern the delivery of support services by Phone-support.us to Customer under the Support Services with respect to applicable registered Phone-support.us products ("Products") and with respect to third-party products and technologies. Subject to Customer's termination right as set forth in Section 4 below, ordering the Support Program indicates Customer's acceptance of the terms and conditions contained in this Service Agreement. This Service Agreement is effective upon ("Commencement Date") confirmation of order placed by the Customer to Phone-support.us (Mail Order or Telephone Order) a copy of which is transmitted to the registered email address of the customer. The customer may accept the Order by either submitting a written response communicated through Email, or through Verbal Agreement, or by way of accepting and proceeding with the payment for the service made through Money Request link sent to customer on the registered email id bearing a reference of the Order placed by the customer along with description of services. Services. Phone-support.us will provide Customer; the support services ("Support Services") towards software related issues and resolutions or Assistance Service towards third party applications, software, websites, networks, described in the order and also found under support plans/ Pricing Page on www.Phone-support.us.com. Such descriptions, as may be amended from time to time, are deemed to be part of this Service Agreement. Phone-support.us offers independent technical support services and technical assistance to its customers. Phone-support.us is not owned, operated, nominated or represented by; nor represents, any other brand or company. Without prejudice to its rights to advertise its services, Phone-support.us does not advertise any of its services and serves only the inbound calling customers (over a recorded phone call) referred, redirected, reconnected, or advised to contact Phone-support.us by other third party Companies, Brands, Websites, Advertisers, Stakeholders, Agencies etc. Phone-support.us caters to its customers over telephone, email and through remote support services and all products are only delivered via phone, email or online. Phone-support.us support plans are provided under good faith to the customers, wherein customer agrees that they are rightful and authorized owner and user of the goods and services for which they are ordering services of Phone-support.us. Support Services will be delivered by a member of Phone-support.us's technical support team to the Technical Support Contacts during the hours of operation as listed on the Support Site and also mentioned as part of the communication sent for Order confirmation. Support is delivered in English only unless the Customer is in a location where localized support has been made available by Phone-support.us. Phone-support.us offers various different support services, including "incident based support/ On Spot Support Services", "Installation Support", "Subscription Based Support Services", or "Assistance Services/Assistance". Basic terms of each of the services, along with its description is communicated to the customer as part of the Order placed by the customer and confirmed as per joint acceptance of terms sent with order and these terms of services. Support Services, whether incident based or subscription based are subject to our refund and cancellation policy described in the section below. "Assistance Services" are provided to the customers for third party applications, websites, programs, software etc. and represents assisting customer or submitting on behalf of customers requests, procedural submissions, guideline assistance towards and to third parties over which Phone-support.us has no direct control and all submissions/requests made are subject to evaluation of the Third Party Directly. Due to bearing of no direct control or influence over these third parties. Phone-support.us "Assistance Service" or "Assistance" is subject to our Refunds and Cancellation policy only in an event we fail to provide the Services to the customer, but not, if the third party fails to act on the request of the customer or request submitted on behalf of the customer or if third party rejects the requests of the customer or request submitted on behalf of the customer. "Subscription Based Support Services" are subject to fair use policy and covers only technical support services provided for the Machines, products and peripherals declared by the customer at the time of subscription. Phone-support.us does not warrant that they would be able to provide solutions to all future issues and problems of the customers which are not defined at the time of taking subscription. All "Subscription Based Support Services" are subject to our refunds and cancellation policy. Support Order/ Sales Order/ Service Order. All Orders are received from customers over telephone by our call center and agreed verbally. Upon order, Phone-support.us will send the customer a welcome letter along with copy of the Order in an Adobe PDF format (reader is available free of cost) outlining how to access Phone-support.us person-to-person phone technical support. The customer may accept the Order along with acceptance of Terms of Phone-support.us support service agreements, by either submitting a written response communicated through Email, or through Verbal Agreement, or by way of accepting and proceeding with the payment for the service made through Money Request link sent to customer on the registered email id bearing a reference of the Order placed by the customer along with description of services. Phone-support.us processes all payments electronically and accepts MasterCard, Visa and American Express; credit or debit cards. Phone-support.us does not collect, record either the card number, details or security code. Money Request link is sent to the customer directly from the payment gateway and customer is required to proceed with payment by providing authorized, accurate, correct details of mode of payment and authorizing the same. Restrictions. Phone-support.us may limit or terminate the Support Services being provided if Customer uses the Support Services in an abusive or fraudulent manner, as determined by Phone-support.us in its reasonable discretion. Resale, assignment and transfer of ownership are strictly prohibited and will be grounds for termination of the Support Terms. Phone-support.us will only provide Support Services for Products that are properly registered with Phone-support.us as documented on the Support Site. A single support incident will be restricted to support on an issue that focuses on one aspect of the product – e.g. use of a specific documented feature of the product or assistance with a specific problem or error message. While this issue may involve other aspects of the product, addressing other aspects constitutes a separate issue and requires an additional support incident. A single support incident may involve multiple phone calls, emails and off-line research. Phone-support.us Support Engineers are responsible for determining what characterizes a single support incident. Phone-support.us Support Engineers will make reasonable efforts to resolve the issue but Phone-support.us does not guarantee that every issue will be resolved. Exclusions. Phone-support.us shall not be required to provide any Support Services relating to problems or issues arising out of or from (i) Customer's use of the Products in a manner for which they were not designed; (ii) damage to the media on which the Products are provided or to the computer on which the Products are installed; (iii) Customer's negligence, misuse, or modification of the Products; (iv) versions of Products other than those registered and declared to Phone-support.us, provided that Phone-support.us shall also not be required to provide any Support Services for Products that are not supported by the latest software releases offered by the Respective Brand Owner; (v) third-party products and technologies not associated with network installation assistance as listed on the Support Site as supported technologies or (vii) conflicts related to replacing or installing hardware, drivers, and software that have not been Phone-support.us certified.

  • Q. Can I have Company Information

    We are Mint Smart (Mauritius) Limited, a public limited Company incorporated under laws of Mauritius providing Phone Support Service for inbound callers. Mint Smart Mauritius Limited does not operate an outbound calling services. Support is available in English, French and Spanish languages. Our aim was to redefine the independent technical support industry which often does not enjoy good service expectations.

    We do not use infamous event viewers to tell you that your computer is affected by viruses, we do not scare you about anything. We understand that when you contact an independent support company, you are already a bit worried and we will help you resolve your problems to reduce these worries. We do not sell softwares etc. Our core focus is to provide phone support for Facebook customers only.

Read

  • Q. My Account is Hacked

    Please call on the number on your screen for help.

    Please ensure that you have documents to prove your Identification

  • Q. I want to Claim a Business Page

    Please call on the number on your screen for help.

    Please ensure that you have documents to prove your Identification

  • Q. I want to Report a Deceased Person Account

    Please call on the number on your screen for help.

    Please ensure that you have documents including a Death Certificate

  • Q.My Facebook Signs Me Out

    Ouch! Software conflict. Call for support. May require Remote Assistance.

  • Q.I want to create Facebook Advertising

    Please call on the number on your screen for help.